If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of items are exempt from being returned. We advise that there are no returns on the following items:
Items on Sale
Downloadable software products
Custom made prints
Bulk quantity orders
Corporate special orders
Please note, we cannot provide a refund if; you do not have proof of purchase from Meraki Design Studio, the product has been damaged after delivery or if any attempt has been made to alter the product.
If the product has been damaged in transit, you must include photographs clearly showing the damage. Please include photographs of the damaged packaging material as well as the product. We may need the photos to assist with a compensation claim to Australia Post.
Once approved, we will then email you with the return address.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.
To return your product, you should mail your product to: MERAKI DESIGN STUDIO, PO Box 1430 NORTH LAKES Queensland AU 4509
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.